Customer Service: Problem Solving and Troubleshooting
MP4 | Video: 720p | Duration: 32:25 | English | Subtitles: VTT | 256.9 MB
Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.
Topics include:
Responding to valid and invalid complaintsDiagnosing a problem before you prescribe a fixDisarming and redirecting unhappy customersDelivering bad newsRemaining calm, cool, and collected while dealing with customers
